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Contact Us Securely

At The Dime Bank, your financial security is a top priority. We have two ways you can contact us online: one is via our Secure Document Exchange Portal and the other is via the short form below.

If you need to digitally send us a document or sensitive information, The Dime Bank offers you a simple and secure way to share files with us. Choose the department you wish to reach and click on the department link provided. This will ensure your important information is protected.


Mortgages                                Commercial Lending


 Credit Department                LOan Servicing          


This is a convenient, secure, and easy way to get The Dime Bank your tax documents, loan document requests, or other documents containing sensitive information such as account numbers, Social Security Number, etc.

If you prefer to visit us in person, we welcome you to stop by any of our branches. Or you can contact us by phone:

  • Call our Customer Care Center for live assistance 1-570-253-1970, Option 0
    • Monday - Friday: 8:00 a.m. - 11:00 p.m.
    • Saturday & Sunday: 9:00 a.m. - 5:00 p.m.
    • Holidays (except Thanksgiving & Christmas): 9:00 a.m. - 5:00 p.m.
  • Call to hear our main menu 1-570-253-1970 or toll-free 1-888-4MY-Dime (1-888-469-3463)

Alternatively, please use the form below to contact us with questions or suggestions regarding how we may better serve you. For your security, please do not disclose or send confidential information such as account information, Social Security Number, account number, personal financial information, etc. via the form below.  

* Required Fields

Thank you for your submission!

We will be in touch with you soon.

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security Tips

Keep your account information secure.

Protecting your information is a top priority. Read helpful tips to safeguard against falling victim to fraud.

Check out our Security Tips.