The Dime Bank wants to answer some of your frequently asked questions about eStatements.
What are eStatements?
eStatements are a secure way to access your statements and other notices electronically. eStatements are just like The Dime Bank paper statement or other notices.
Are eStatements secure?
Yes. Statement(s)/notice(s) are sent as a “shell” .pdf without customer data. Once the user logs into eStatements, the ID and Password are authenticated and the data fills the PDF document. The data included in the statement(s)/notice(s) is streamed via a secure 128-bit SSL encryption.
Your Dime On Line ID and Password enable you to securely access eStatements. eStatements also uses a security phrase which identifies that the email being sent to you has originated from The Dime Bank. This will help safeguard you against unwanted phishing attempts.
Your Dime On Line ID and Password enable you to securely access eStatements. eStatements also uses a security phrase which identifies that the email being sent to you has originated from The Dime Bank. This will help safeguard you against unwanted phishing attempts.
Do I need any specific software to receive eStatements?
- Adobe Acrobat Reader® is required to open and view your statement(s)/notice(s). Download the latest version of Adobe Acrobat Reader® (by clicking on this link you will be directed to a website not affiliated with The Dime Bank).
- We also recommend that you use the latest browser version available.
How do I sign up for eStatements?
You are able to enroll yourself for eStatements by logging into your Dime On Line account and clicking on the eStatements tab. If you are not currently a Dime On Line customer, apply now. After you have logged into your Dime On Line account, please follow the simple steps below to enroll for eStatements:
- Select ‘eStatements’ tab.
- By default, all document types are selected for all accounts. If you do not wish to receive all notices or statements electronically, select "Details" and remove checkboxes beside the corresponding documents.
- Confirm the email address you would like your eStatements notifications emailed to. If you need to update or change your email address please do so in the email space provided.
- Select a security phrase. This security phrase indicates the email you are receiving has originated from The Dime Bank. This will help safeguard you against unwanted Phishing attempts. Your security phrase will be included on all eStatements correspondence.
- Select the "click here" link to view a passcode required to complete the enrollment process. This passcode verifies that you have the ability to view eStatements documents in a PDF format using Adobe 6.0 or higher. Enter the case-sensitive passcode in the field below step four.
- Scroll through the text and select the checkbox before clicking on "Enroll Now".
- An Enrollment Confirmation will appear in a separate window. Select "OK" within this window to complete the process. You will also receive a confirmation email.
If you were enrolled in eStatements by The Dime Bank staff during your account opening or over the phone, please follow the simple steps below to complete your enrollment:
- Log in to your Dime On Line account.
- You will be presented with "Enrollment Verification" message.
- Select the "click here" link to view a passcode required to complete the enrollment process. This passcode verifies that you have the ability to view eStatements documents in a PDF format using Adobe 6.0 or higher. Enter the case-sensitive passcode in the field below.
- Select "I Accept" to finalize enrollment.
Can I save or print my eStatements?
Yes, you can save your eStatements/Notices to a folder on your computer by selecting "Save".
Will I still receive my paper statement(s) by U.S. Mail?
eStatements eliminate the need to mail a paper statement. Once you are enrolled for eStatements, you will receive your next statement both by U.S. Mail AND by email. From then on, you will only receive your statement(s) by email. Even though you are opting out from receiving your statement(s)/notice(s) by U.S. Mail, you have the option to receive a paper statement, at any time, by requesting it.
Is there a fee for eStatements?
Currently, there is no charge for eStatements.